Have you been on the search for Free Online Customer Service Courses? then, this article was curated for you. It contains everything you need to know on Free Online Customer Service Courses such as the list of those courses, the platform for study, the duration for study, mode of study, etc.
With the aid of online learning platforms, many people have acquired many skills, certificates, and degrees such as bachelor’s, masters, and even Ph.D. in various fields. This means that we can’t overemphasize the benefits of online courses.
The pandemic showed that online platforms are also a great way of learning too with just your smart devices like phones and laptops, internet connection, zeal, etc.
There are many online courses today, some of which are paid while others are free. In this article, we have come to discuss the free ones in customer service specifically.
One might still ask, what are the benefits of online courses and why should it even be recommended for someone to enroll in. Well, below are some of the answers to the question.
- Online learning increases the teacher’s efficiency of teaching by making provision of a number of tools like pdf, videos, podcasts, etc.
- Online learning can be accessible at any time and any place provided that there is an internet connection and the course plan has not expired.
- Online learning reduces financial expenditures that would have been spent on travel, accommodation, etc.
- Online courses reduce the chances of students missing lessons as they can take the course from home, workplace, or any place of choice.
- It improves one’s technical skills as you will have to use a quite number of tools for the learning.
- Online courses help to give a broader, global perspective about a subject or topic.
We have advocated a lot about online courses on this platform by writing a quite number of articles on them. You can check out free online dental courses with certificates
Now, let’s move to Free Online Customer Service Courses and what it is all about.
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What Is Customer Service?
Customer service is the act of supporting, guiding, and providing service to customers before, during, and after a purchase. It is simply the act of providing support to both prospective and existing customers.
Customer service providers are saddled with the responsibility of answering customers’ questions through phone, email, chat, in-person, etc.
Benefits Of Taking Customer Service Courses
There are many benefits of taking customer service courses. Below are some of the benefits which have been highlighted in this article.
- It increases employee motivation and engagement.
- It boosts confidence and enhances customers satisfaction.
- It brings about improved customer service skills.
- It creates room for profit increase.
- It increases productivity and customer retention.
- It boosts morale and skillset.
How To Find Free Online Customer Service Courses?
There are many online learning platforms that teach customer service courses such as LinkedIn Learning, reed courses, Alison, etc. The way to find these courses is by signing in to these platforms and making use of the search bar to find what you’re looking for.
Free Online Customer Service Courses
This section talks about the free online customer service courses. Below are some of the courses carefully highlighted in this article.
- Level 2 Certificate In Principles Of Customer Service
- Customer Service Level 2
- Level 2 Certificate In Understanding Retail Operations
- Level 2 Certificate In Improving Service User Experience In Health And Social Care
- Business And Administration Level 2
- Children’s And Young People Mental Health Level 2
- Level 2 Certificate In Event Planning
- Level 2 Certificate In The Principles Of Warehousing
- Level 2 Certificate In Principles Of Business Administration
- Level 2 Certificate In Principles Of Team Leading
- Level 2 Certificate In Information, Advice Or Guidance
- Equality And Diversity Level 2
1. Level 2 Certificate In Principles Of Customer Service
This course is one of the free online customer service courses designed to equip learners with the knowledge needed by employers to carry out the role of customer service in different organizations and environments.
The course exposes learners to essential skills on how to carry out customer service-related tasks. The course is divided into seven modules. It is for anyone working as a customer service provider or searching for jobs involving the role of customer services.
Price: Free
Study Method: Distance Learning, self-paced
Duration: 4 weeks
Qualification: No formal qualification
All interested applicants can enroll through the link below
2. Customer Service Level 2
This is also one of the free online customer service courses that equip students with practical insights on the excellent delivery of customer services. It improves one’s communication skills to strengthen interactions and relationships with customers and colleagues.
The course focuses on exposing learners to key transferrable skills applicable in a range of industries and sectors. The course is for those who wish to improve on their communication skills and deliver excellent customer service.
Price: Free
Study Method: Online, self-paced
Duration: 11 weeks
Qualification: No formal qualification
All interested applicants can enroll through the link below
3. Level 2 Certificate In Understanding Retail Operations
Level 2 certificate in understanding retail operations is among the free online customer service courses designed to equip learners with an in-depth knowledge of retail operations, including effective customer service, teamwork, etc.
The course is divided into eight units to effectively expose one to all pertaining to retail operations. The course is for anyone working in the retail industry at any level or looking for a job in the retail industry in order to get practical insights on how to carry out operations of the retail industry.
Price: Free
Study Method: Distance learning, self-paced
Duration: 4 weeks
Qualification: No formal qualification
All interested applicants can enroll through the link below
4. Level 2 Certificate In Improving Service User Experience In Health And Social Care
This is one of the free online customer service courses that expose learners to a detailed understanding of customer service in health and social care, effective communication, and teamwork in health and social care settings.
The course is divided into 6 units to prepare one for effective customer service across the health and social care sectors. The course is for those who want to develop an awareness and understanding of how to deliver excellent customer services across the health and care industry.
Price: Free
Study Method: Distance learning, self-paced
Duration: 4 weeks
Qualification: No formal qualification
All interested applicants can enroll through the link below
5. Business And Administration Level 2
Business and administration level 2 is one of the free online customer service courses designed to give practical insights on business and administration working practices. It contains up-to-date working practices used in offices and administration roles.
The course exposes one to practical skills and performance in the workplace and effective communication techniques to enhance interaction with customers and colleagues. Upon completion, you will be awarded a certificate.
Study Method: Online, self-paced
Duration: 14 weeks
Qualification: Level 2 certificate in principles of business and administration
All interested applicants can enroll through the link below
6. Children’s And Young People Mental Health Level 2
This is also one of the free online customer service courses designed to equip learners with the knowledge or awareness of children and young people’s mental health. It teaches factors that affect children’s and young people’s mental health.
The course is for those who wish to expand their knowledge of mental health in children and young people for personal reasons, or for progression in working sectors like health and social care.
Study Method: Online, self-paced
Duration: 15 weeks
Qualification: NCFE CACHE Level 2 certificate in understanding children and young people’s mental health.
All interested applicants can enroll through the link below
7. Level 2 Certificate In Event Planning
Level 2 certificate in event planning is one of the free online customer service courses that give proper knowledge of all it takes to plan, organize, and evaluate events. It covers marketing methods and resources, market research, human resources, communication, and customer service relevant to events.
The course is divided into 5 units with quality contents of event planning. It for those who wish to develop knowledge and understanding of planning and running an event, or those who work in sectors that organize events.
Study Method: Distance learning, self-paced
Duration: 4 weeks
Qualification: No formal qualification
All interested applicants can enroll through the link below
8. Level 2 Certificate In The Principles Of Warehousing
This course is one of the free online customer service courses designed to equip learners with in-depth knowledge of a variety of warehouse processes such as manual handling, stock checks, processing orders, storage and packaging of goods, and assembling for dispatch.
The course exposes one to the knowledge of health and safety requirements in the warehouses, the dispatching and storage, and the importance of customer service in a warehousing environment.
Study Method: Distance learning, self-paced
Duration: 4 weeks
Qualification: No formal qualification
All interested applicants can enroll through the link below
9. Level 2 Certificate In Principles Of Business Administration
This is also one of the free online customer service courses that aim at giving learners the knowledge necessary to work effectively in different spheres in a business administration role. It focuses on teaching learners how to carry out administrative tasks such as managing information and supporting events.
The course is divided into seven units to explore the principles of supporting events, project management, and changes within a business environment. It is for those who wish to gain practical knowledge on the responsibilities and tasks involved in a business administration role.
Study Method: Distance learning, self-paced
Duration: 4 weeks
Qualification: No formal qualification
All interested applicants can enroll through the link below
10. Level 2 Certificate In Principles Of Team Leading
Level 2 certificate in principles of team leading is one of the free online customer service courses designed to equip learners with the know-how on team management. It teaches how to use different styles of leadership to enhance team performance.
The course exposes how to manage conflict within teams and how to motivate members to get the best out of them. The course is for those in professional development, and upon completion can lead to careers in business and management such as business project manager, construction manager, catering manager, etc.
Study Method: Online, self-paced
Duration: 7 weeks
Qualification: Level 2 certificate in principles of team leading
All interested applicants can enroll through the link below
11. Level 2 Certificate In Information, Advice, Or Guidance
This is also one of the free online customer service courses that aim at educating learners on how to provide clear and accurate information, advice, or guidance.
The course focuses on teaching learners the importance of giving information legally and professionally, and also how to store and retrieve information in a way accepted by the law.
Taking the course enhances the communication skills of learners and paves way for further progression in career. The course is for those who work in the sectors where advice, information, or guidance are needed.
Study Method: Online, self-paced
Duration: 7 weeks
Qualification: Level 2 certificate in information, advice, or guidance
All interested applicants can enroll through the link below
12. Equality And Diversity Level 2
Equality and diversity level 2 is also one of the free online customer service courses designed to equip learners on how to overcome stereotypes, discrimination, and prejudice. The knowledge is applicable in the workplace, community, etc.
The course exposes one to learn more about cultural diversity and disability rights, learn key management skills, strengthen relationships with different cultures at work, etc.
The course is for those who are job hunting or those who want to enhance their performance in their current working places.
Study Method: Online, self-paced
Duration: 9 weeks
Qualification: Level 2 certificate in equity and diversity
All interested applicants can enroll through the link below
Free Online Customer Service Courses – FAQs
This section talks about the frequently asked questions about free online customer service courses. we have highlighted a few and answered them. Please go through it carefully.
Is Customer Service A Good Career?
Customer service is an exciting job. It is the core of the company’s success thereby making it a vital role one can play in the industry.
Are There Free Online Customer Services Courses In The UK?
Yes, there are many free online customer services courses in the UK.
What Qualifications Do You Need For Customers Service?
There are many qualifications needed for customer service, but they can be summarized as thus; Excellent communication which includes writing, listening and talking skills. As a customer service provider, you are expected to address clients well with the right tone, manner, etc.